Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account, place an order, or contact us for support.

Personal Information

• Name and email address (when you create an account)
• Profile information and preferences
• Payment and billing information (processed securely by third-party providers)
• Shipping and delivery addresses (for product orders)
• Product specifications and custom order requirements
• Communication records (support requests, feedback, order inquiries)

Usage Information

• Product browsing and purchase history
• Website usage patterns and preferences
• Device information and browser type
• IP address and location data (for shipping and tax purposes)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your product orders
• Process payments securely through third-party payment processors
• Ship products to your specified delivery address
• Communicate with you about your orders, including order confirmations, shipping updates, and delivery notifications
• Respond to your comments, questions, and customer service requests
• Send you product updates, promotions, and marketing communications (with your consent)
• Improve our website, products, and customer service
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our agreements

3. Order and Product Information

When you place an order, we collect and store information necessary to process and fulfill your purchase. This includes product specifications, custom order details, shipping addresses, and payment information.

• Order information is retained as required by law for tax and accounting purposes
• Product images and specifications you provide for custom orders are used solely to fulfill your order
• You can request access to your order history at any time through your account
• We implement industry-standard security measures to protect your order and payment data
• Payment information is processed securely by third-party payment processors and is not stored on our servers

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our service (e.g., payment processors, cloud storage providers)
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication systems
• Secure data centers with physical security measures

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze service usage. You can control cookie settings through your browser preferences.

• Essential Cookies: Required for basic service functionality
• Analytics Cookies: Help us understand how you use our service
• Preference Cookies: Remember your settings and preferences

7. Third-Party Services

Our service integrates with third-party providers for specific functions:

• Authentication: Google OAuth for secure login
• Payments: Stripe for secure payment processing
• Analytics: Anonymous usage analytics to improve our service

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Until you delete your account
• Order information: Retained as required by law for tax, accounting, and warranty purposes
• Usage data: Retained for analytics and service improvement
• Support communications: Retained for customer service purposes

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@develloinc.com
• Sales & Support: sales@develloinc.com